Warranty
Warranty Policy
At X Factor Motorsports, we are committed to providing high-quality products backed by solid warranties to ensure customer satisfaction. Please review our warranty terms for different product categories below:
Crate Engines
- Coverage Period: 3 years or 100,000 miles (whichever comes first)
- What’s Covered: Manufacturing defects, parts, and labor for repairs or replacements.
- Exclusions: Improper installation, misuse, or modifications.
Outboard Motors
- Coverage Period: 2 years (commercial use) / 5 years (recreational use)
- What’s Covered: Factory defects in materials and workmanship.
- Exclusions: Damage from saltwater, improper maintenance, or unauthorized repairs.
Suspensions and Other Parts
- Coverage Period: 1 year
- What’s Covered: Parts and workmanship defects under normal use.
- Exclusions: Wear-and-tear parts like bushings, or damage from accidents.
Warranty Claims Process
- Contact Us: Notify us about the issue at info@xfactorsmotorsports.com.
- Provide Documentation: Include proof of purchase and details of the defect.
- Inspection: Our team will inspect the product and advise on the next steps.
Note:
- Products must be installed by a licensed professional to maintain warranty.
- Shipping costs for returns may apply based on the nature of the defect.
For more details on specific products or brands, feel free to reach out to our support team.