FAQ

Product Inquiry Section

1. What types of engines and parts do you offer?
We specialize in a variety of engines, including crate engines, inboard, and outboard motors. Additionally, we offer accessories like intake manifolds, harmonic dampers, and custom parts.

2. Can I customize my engine or parts order?
Yes, we can work with you to customize orders based on your needs. Provide your specifications, and our team will assist in sourcing or assembling the right components.

3. Are the engines compatible with specific brands or models?
Each product page includes compatibility details. If unsure, contact our team for expert advice.

4. Do you provide technical support for installations?
Yes, we offer guidance on installing our engines and parts. For more complex setups, professional assistance may be recommended.

Shipping Section

1. Where do you ship?
We ship worldwide. Shipping costs and delivery times vary by location.

2. How long does it take to process and ship an order?
Orders typically process within 1-3 business days. Shipping times depend on your location and chosen shipping method.

3. How can I track my shipment?
Once shipped, we provide a tracking number via email so you can monitor your package’s progress.

4. Are there any restrictions for international shipping?
Certain products may have shipping restrictions due to size or local regulations. Contact us for specific inquiries.

Payment Section

1. What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. Secure invoice links are also available for hassle-free transactions.

2. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information.

3. What should I do if my payment doesn’t go through?
If your payment fails, contact us immediately. We will provide a secure invoice link to complete your transaction.

Return Section

1. What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging. Return shipping costs are the customer’s responsibility.

2. How do I initiate a return?
Contact our customer service team with your order details to receive a Return Authorization Number (RAN) and instructions.

3. Are there any restocking fees?
A restocking fee of up to 15% may apply to certain returns. This will be communicated during the return process.

4. Do you offer refunds for damaged or defective products?
Yes, if a product arrives damaged or defective, contact us within 7 days to arrange a replacement or refund.