Parts Department
Parts Department Overview
Our Parts Department is dedicated to ensuring the availability of high-quality components for crate engines and outboard motors. Whether you need essential parts for routine maintenance, repairs, or upgrades, our team is equipped to assist you promptly and efficiently.
Supply of Parts
- Comprehensive Inventory:
- We maintain a robust inventory of OEM (Original Equipment Manufacturer) and aftermarket parts for popular crate engines and outboard motors.
- Our stock includes engine components, gaskets, filters, electrical systems, propellers, and more.
- Fast Shipping Options:
- We offer expedited shipping to meet urgent requirements.
- Customers can choose from standard, express, or overnight delivery based on their needs.
- Global Distribution:
- We partner with reliable shipping agencies to deliver parts worldwide.
- For local customers, same-day pickup options may be available.
Warranty on Parts
- Manufacturer Warranty:
- All new parts come with a manufacturer’s warranty covering defects in materials and workmanship.
- Warranty duration varies by part but typically ranges from 6 months to 2 years.
- Extended Warranty:
- Customers can purchase extended warranties for added protection.
- Claims Process:
- Our team assists with all warranty claims, ensuring a seamless experience.
- Replacement or repair options are provided based on the claim evaluation.
Return Policy
- Eligibility:
- Returns are accepted for unused parts in their original packaging within 30 days of purchase.
- Some exceptions apply for custom or special-order parts.
- Refunds and Exchanges:
- Refunds are processed within 7–10 business days of receiving the returned item.
- Customers may opt for a replacement or store credit.
- Restocking Fees:
- A minimal restocking fee may apply to certain returns.
Assistance with Installation
- Expert Guidance:
- Our certified technicians provide step-by-step installation guidance for complex parts.
- Video tutorials and manuals are available for common installations.
- In-Shop Installation Services:
- Customers near our service locations can schedule professional installation at competitive rates.
- Remote Support:
- Virtual consultation services are available for customers requiring immediate technical assistance.
Customer Support Commitment
Our Parts Department is built on a foundation of exceptional customer service. From helping you identify the right part to ensuring smooth delivery and installation, we are here to make the process hassle-free. Our dedicated support team is always a call or email away for any questions or assistance.