❓ Frequently Asked Questions (FAQ)
General Inquiries
Yes. All items we sell are new, genuine, and covered by manufacturer warranties. We do not sell refurbished or gray-market engines.
Absolutely! Our team specializes in performance engines, LS swaps, and powertrain solutions. Contact us for expert advice.
We do not offer installation but can recommend trusted shops and provide guidance on installation kits and components.
If you have any questions about your return or want to verify if an item is eligible, our team is here to assist.
📧 Email: sales@xfactorsmotorsports.com
📞 Phone: +1 (714) 694-3374
💲 Pricing & Payment
Some products include free shipping; others may have freight charges depending on size, weight, and destination. Any shipping fees will be clearly shown at checkout.
No. We clearly state whether a core charge applies (most engines do not). What you see at checkout is your final price unless otherwise noted.
We’re happy to review legitimate competitor quotes on identical items. Reach out to us with the details for consideration.
We accept Visa, MasterCard, AMEX, Discover, PayPal, ACH/Wire Transfer, and financing on approved credit. Contact us if you need a quote for a government or fleet purchase.
Yes, we can process credit card orders by phone for verified customers.
Shipping & Delivery
Most in-stock items ship within 5–7 business days. Some engines and transmissions may require additional lead time depending on availability.
Yes, we ship anywhere within the continental U.S.. For Hawaii, Alaska, or international orders, please contact us for a custom quote.
Yes. If you do not have access to a loading dock or forklift, liftgate service is available at checkout for an additional fee.
Yes. Once your order ships, we’ll send you tracking details via email.
Absolutely — just provide the shop’s address during checkout.
🔄 Returns & Warranty
Returns are accepted within 30 days on new, unused items in original packaging. Engines, transmissions, and electrical components may be subject to restocking fees. Custom orders are non-returnable.
Unless the item was incorrect or defective, the customer is responsible for return shipping.
Most crate engines and transmissions come with a manufacturer-backed warranty (2-3 years, depending on brand). Warranty coverage details are listed on each product page.
Contact us directly with your order number, and we’ll help facilitate your claim with the manufacturer.
HOW TO FIND
X Factors Motorsports.
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Have a quick question? Use the chat icon during business hours and talk to a real team member — no bots.
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